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51 MINS AGO - Forbes

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Outstanding Customer Service In Social Media

When I taught the Dale Carnegie Course on Effective Communications and Human Relations Skills, we often started class with this mantra: “I know people in the ranks who will stay in the ranks. Why? Because they haven’t the ability to get things done!” I thought of that a few weeks ago [...]

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3 HOURS AGO - Forbes

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Financial Services Firms Need Disciplined Approach for Social Media Risk Management

Social media is emerging as an unstoppable force.  According to one report, approximately 1.73 billion people – or 25 percent of the world’s population – are now social network users, and most large global companies have established active Twitter, Facebook and YouTube accounts.   Some banks and other financial services firms [...]

Tags: Financial Services Firms Need Disciplined Approach for Social Media Risk Management,  Social Media Latest News

3 HOURS AGO - The Guardian

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Are you stressing out your cat? How to spot the signs

Spend less time taking photos and more maintaining litter trays. Here are other some tips to keep your cat contentedCats are stressed. Ahead of a BBC documentary called Cat Wars (not exactly a soothing title), the anthrozoologist John Bradshaw has claimed that cat owners expect too much of their cats. Conditions such as dermatitis and cystitis are increasingly common, and ...

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4 HOURS AGO - Forbes

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SalesforceVoice: To Position Social Media With The CEO, Be The CEO Of Social Media

Managers of business functions repeatedly ask how to persuade decision makers who dismiss social media of its importance for business. Yet when I ask these same managers: What social technologies could derail your business? What research published in the last month have you socialized up the line? What networks do your competitors use and [...]

Tags: SalesforceVoice: To Position Social Media With The CEO, Be The CEO Of Social Media,  Social Media Latest News

5 HOURS AGO - Russia Today

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?Social Media and #Indyref: What impact will Social Media have on Scotland vote?

Less than two days before Scots hit the polls, social media has been a primary platform in shaping the merits of union vs. independence. With millions of posts, shares and related content flooding the web, Thursday’s vote may very well teeter on a tweet.

Tags: ?Social Media and #Indyref: What impact will Social Media have on Scotland vote?,  Social Media Latest News