From its humble beginnings in 2005 when it attracted a paltry 30 million users in its first year, YouTube recently announced that it now has around a billion unique users each month. The video sharing site, owned by Google since 2006, claims that nearly one out of every two people using the internet visits YouTube, and that all of the ...

T-Mobile and DISH are the most responsive U.S. businesses on Facebook, according to the results of Socialbakers’ first quarterly report for 2013.  This chart ranks the “Top 10 Socially Devoted Brands” for customer service by response time and rate relative to the number of fans. Socialbakers defines Socially Devoted brands as those “that respond to at least 65% of the user ...

Facebook isn’t in any danger of experiencing a MySpace-style implosion anytime soon, but that doesn’t mean the social networking giant isn’t in danger of seeing its clout slowly erode over time. The Guardian reports that a new study from SocialBakers shows that Facebook lost around 6 million visitors in the United States in just the last month alone, which represents a ...

A report by The Guardian suggesting that “millions of users” have left Facebook has been refuted by Socialbakers, the social media analytics firm from which the figures were originally sourced. Jan... Keep reading →