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JUN 20, 2015 - Huffington Post

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Can Curation Save Twitter?

The thing people forget about Twitter is that is already -by any measure - a massive success. Almost beyond anyones imagination. Celebrities tweet. Grandmas tweet. NYC tweets out school closings. It's too successful, it's too much signal - without a filter. So, before we go and talk about Twitter's impending doom, let's take a look at just how important, engaging, ...

Tags: Can Curation Save Twitter?,  Socialbakers Latest News

JUN 17, 2015 - WebProNews

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Guess Where The U.S. Ranks For Social Media Customer Care

It’s no secret that businesses have a long way to go to improve their customer service efforts on social media, but a new report from SocialBakers shows that companies in the United States are absolutely terrible at this compared to those of other countries. The U.S. is near the bottom of the list for customer care on both Twitter and ...

Tags: Guess Where The U.S. Ranks For Social Media Customer Care,  Socialbakers Latest News

JUN 13, 2015 - Mashable

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U.S. companies ignore 80% of Twitter questions from customers, but they answer on Facebook

Brands are tired of responding to dumb questions on Twitter. A new report from social media analysis firm Socialbakers found that around four out of five of the millions of questions posed to U.S. companies on Twitter go unanswered Inquisitive customers are much more likely to get a response on Facebook, where brands act on about 60% of a much ...

Tags: U.S. companies ignore 80% of Twitter questions from customers, but they answer on Facebook,  Socialbakers Latest News