At the close of 2012, the industries with the lowest customer satisfaction were airlines, print newspapers, cable television and social media, according to the American Customer Satisfaction Index, an annual independent study. Social media companies stands out in a survey where low scores often correlate to troubled industries, such as the airlines. Within industries, too, often the most successful companies secure higher ratings than their struggling competitors. As an industry, social media fell slightly from an already low score that had been stable since the industry was first included ... Read More